The One Life is here to bring clarity and steadiness to your day. If you have questions, run into an issue, or need help with access or billing, you’re in the right place.

Quick contact: support@theonecollections.com · Response time: 24–48 business hours (CET).
Prefer Dutch? You can write to us in Dutch as well.

How we can help

• Sign-in, account or email verification
• Notifications, in-app tracking, progress
• Access to modules and content
• Technical issues (bugs, crashes, performance)
• Billing & subscriptions (see channels below)
• GDPR requests (access, deletion, export)

Billing & subscriptions — by purchase channel

Some modules/features require payment via in-app purchases (Apple App Store / Google Play) or via our website (e.g., Stripe/iDEAL/PayPal/Shopify). Third-party terms and privacy policies apply.

Purchased via Apple App Store

• Manage/cancel in Settings ▸ Apple ID ▸ Subscriptions.
• Refunds and billing adjustments are handled by Apple under their policies.
• You can Restore Purchases inside the app on your device.

Purchased via Google Play

• Manage/cancel in your Google Play ▸ Payments & subscriptions ▸ Subscriptions.
• Refunds and billing adjustments are handled by Google under their policies.
• You can Restore Purchases inside the app on your device.

Purchased via our web checkout (Stripe / iDEAL / PayPal / Shopify)

• Update payment details or manage your plan via our Customer Portal.
• Refunds are processed according to our Terms of Service and handled by the original payment processor.
• Please include with your message: purchase email, approximate date, amount, and (if applicable) the last 4 digits of the card. Never share full card numbers or passwords.

Troubleshooting checklist

• Update the app to the latest version (App Store / Google Play).
• Sign out & sign in, then try again.
• On iOS/Android: check Notifications permissions are enabled.
• For access issues: use Restore Purchases inside the app.
• If the issue persists, contact us with:
  • App version (Settings → About)
  • Device & OS (e.g., iPhone 14 · iOS 18.1 / Pixel 8 · Android 15)
  • Short description + steps to reproduce
  • Screenshot or screen recording (optional)

Medical disclaimer

The content of the One Life is intended for educational and informational purposes only. The information is based on personal experiences and publicly available sources. This content does not constitute medical advice and is in no way a substitute for professional medical evaluation, diagnosis, or treatment. Always consult your treating physician or another qualified healthcare provider with any questions or decisions regarding your health or treatment. The use of supplements or other supportive methods should always be discussed in advance with your physician or treating specialist due to possible interactions or contraindications.

Privacy & data requests (GDPR)

We only use your details to handle your support request. See our Privacy Policy. To request access, deletion, correction, or export of your data, contact us at support@theonecollections.com and include “GDPR request” in the subject line.

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Contact

Use the support button 'Contact Us' below or email us at support@theonecollections.com. We aim to reply within 24–48 business hours (CET).

FAQ (quick answers)

Can you cancel my App Store/Google Play subscription for me?
No. For security reasons, subscription changes and refunds for store purchases must be handled in your Apple/Google account settings.

I switched phones and lost access.
Install the app on your new device and use Restore Purchases. If you purchased on the web, log in with the same email or use the Customer Portal.

Will you ever ask for my password or full card number?
Never. Please do not share passwords, full card numbers, or national IDs.