Shipping policy

Last updated: 15 September 2026

The One Collections ships physical products under the One Body. The One Life is a digital app and service and is delivered electronically. This page covers both.


Part A — Physical products (the One Body)

When your order ships

Drop one is sold by reservation. You pay at checkout and we ship from 10 October 2026, in the order reservations came in. You receive a tracking link by email the day your parcel leaves.

Where we ship

Netherlands and Belgium FREE

Rest of the European Union — €10,-
We currently ship within the European Union only.

How long it takes

Ships from 10 Ocotber.

Netherlands, one to two working days after dispatch. Belgium, two to three. Elsewhere in the European Union, three to five. These are the carrier's estimates, not guarantees.

Customs and duties

Within the European Union there are no customs charges. 

Your address

We ship to the address you enter at checkout. Check it before you pay — once a parcel is with the carrier we cannot change it. If a parcel is returned to us because the address was wrong or unclaimed, we refund the item but not the shipping.

Something wrong

If your parcel arrives damaged, or does not arrive at all, email support@theonecollections.com with your order number. For damage, include photographs of the item and the outer packaging.

Returns

See our Returns & Refunds Policy. Returns from the Netherlands and Belgium are free.


Part B — Digital content (the One Life | IOS/Android)

No physical shipping. the One Life is a digital app/service. Access is delivered electronically; no physical goods are shipped.

  • Access method: via the One Life app (Apple App Store / Google Play) or via web login where applicable.
  • Activation: typically immediate after successful purchase and account verification.
  • Restore: previous in-app purchases can be restored on your device (Restore Purchases).

Fees & geography

  • Shipping fees: not applicable to digital services.
  • Availability: subject to store availability by country/region and applicable local regulations.
  • Taxes/VAT: included or applied at checkout according to store rules and local law.

Troubleshooting access

  • Update the app to the latest version; sign out/in.
  • Check device permissions (e.g., notifications) and network stability.
  • Use Restore Purchases for access issues.
  • Still stuck? Contact support@theonecollections.com with app version, device/OS, and a short description.

Refunds

Refunds for store purchases (Apple/Google) follow their policies. Web payments follow our Terms of Service. See our Returns & Refunds Policy for details. Your statutory rights remain unaffected.

If we introduce physical items in the future, shipping times, carriers, costs, tracking, customs/duties, and return instructions will be added to this page.